BPO Companies
governed voice AI, bundled into every seat
Expand BPO margins by bundling Governed Voice AI (Grace AI) & Agent Workflows into existing labor contracts.
+38%
Margin expansion
< 45s
Resolution SLA
2.4x
Contract value lift
The gap in your current offering
Labor cost compression
Rising wages and attrition erode margins on every seat-based contract you sign.
SLA penalty exposure
Missed handle-time and resolution SLAs trigger contractual penalties every quarter.
Commoditized offering
Clients now expect AI-augmented delivery — without it, you compete purely on price.
Partner pitch
“Protect your enterprise clients from Shadow AI and Agentic threats. Add an instant, turn-key AI Penetration & Governance service to your operations center.”
Turnkey AI delivery, under your brand
Governed Voice AI
Grace-class voice agents deployed across inbound & outbound queues with full audit trails.
Autonomous Agent Workflows
Tier-1 support and back-office operations automated end-to-end.
Real-Time Sentiment & CRM Sync
Every call transcribed, scored, and written back to your CRM automatically.
Executive CAIO Oversight
Quarterly steering committee reviews with your enterprise clients' leadership.
Questions about BPO Companies
How fast can we launch the BPO partnership?
Most partners go live within 7–14 days. We onboard your team, co-brand the deliverables, and shadow the first engagement together before you run point solo.
Do we keep the client relationship?
Yes — 100%. You own the contract, the brand, and the relationship. Northforge operates entirely behind the scenes as your white-label delivery engine.
What's the revenue split or pricing model?
It depends on delivery mode: fixed-fee engagements carry a wholesale rate with your markup, and recurring retainers carry a revenue share. We'll model exact numbers on your discovery call.